Privacy policy

1. Identity of the Data Fiduciary and Applicability

This Privacy Policy governs the collection, processing, and storage of personal data by Roadside Visionaries, operating under the trade name and brand Maison Arbor. By accessing www.maisonarbor.in, utilizing our interactive features, or initiating a transaction, you grant explicit consent to the practices described in this policy. This policy applies strictly to data collected digitally through our platform and does not govern offline data collection.

2. Age of Consent and Capacity to Contract

Our premium furniture products and digital services are not directed towards minors. By utilizing this website, you represent that you are at least the age of majority in your state or province of residence (18 years of age in India) and possess the legal capacity to enter into a binding contract. Maison Arbor reserves the right to terminate orders or delete data if we discover it has been collected from a minor without verified parental consent.

3. Granular Collection of Personally Identifiable Information (PII)

To execute our white-glove fulfillment process, we collect essential Personally Identifiable Information (PII) during account creation and checkout. This strictly includes your full legal name, precise billing address, precise shipping address, primary email address, and an active mobile contact number. Refusal to provide this mandatory information will render us unable to process or dispatch your order.

4. Interactive, Behavioral, and Volitional Data Collection

We employ interactive features, including our 'Pincode Delivery Checker' and 'Style & Personality Quiz', to elevate the user experience. Any data inputted into these modules—including location-based pincodes, aesthetic preferences, and browsing behavior—is collected and processed to personalize product recommendations, assess logistical serviceability in your region, and optimize our future inventory and delivery networks.

5. Complete Financial Data Abstraction (Third-Party Shield)

Maison Arbor does not capture, store, or process any Sensitive Personal Data or Information (SPDI) related to your finances, such as credit/debit card numbers, CVV codes, UPI PINs, or net banking credentials. All financial settlements are securely encrypted and processed directly through our RBI-compliant payment aggregator partner, Razorpay. Maison Arbor is not responsible for the security practices of third-party payment processors. We recommend reviewing Razorpay's privacy and security policy directly.

6. Automated Telemetry, Device Tracking, and Cookies

In conjunction with our hosting platform, Shopify, we automatically collect telemetry data when you access the site. This includes your Internet Protocol (IP) address, browser type, operating system, time zone, and navigational pathways (Log Files, Web Beacons, and Pixels). This non-identifiable data is critical for fraud prevention, server diagnostics, and analyzing the performance of our marketing campaigns.

7. Explicit Purpose of Data Processing

We strictly limit the processing of your data to the following purposes:

  • Fulfilling and dispatching your orders.

  • Screening transactions for potential risk or fraud.

  • Communicating logistical updates (e.g., dispatch notifications and 'Arbor Care' guides).

  • Complying with legal and tax obligations.

  • Subject to your consent, serving targeted promotional materials.

8. Logistics and Third-Party Fulfillment Sharing

Due to the heavy and fragile nature of our products, we must share your Name, Shipping Address, and Mobile Number with our trusted third-party shipping aggregators and logistics partners, including but not limited to Shiprocket and Delhivery. This data sharing is executed solely for the purpose of completing the 'Journey to Your Home' and ensuring accurate delivery.

9. Marketing, Behavioral Retargeting, and the Right to Opt-Out

We utilize your browsing behavior and purchase history to deploy targeted advertising via platforms such as Google Ads and Instagram. You maintain the absolute right to revoke your consent for marketing communications at any time by clicking the 'Unsubscribe' link in our emails, replying 'STOP' to SMS/WhatsApp messages, or adjusting your preferences within third-party ad networks (e.g., Google Ad Settings).

10. Mandatory Data Retention and Tax Law Compliance

While you retain the right to request the deletion of your personal data, please note that Maison Arbor, operated by Roadside Visionaries, is legally required under applicable Indian laws, including the Central Goods and Services Tax (CGST) Act and the Companies Act to retain order data, invoices, and transaction histories for a statutory period of up to 8 years. Requests for data erasure will be fulfilled only for data not subject to statutory compliance obligations, active dispute resolution, or fraud prevention requirements. To submit a deletion request, please contact us at info@maisonarbor.in.

11. Cross-Border Data Transfers and Cloud Infrastructure

Our digital infrastructure is hosted by Shopify Inc., and your data may be transferred to, stored, or processed on servers located outside of India (e.g., North America). By utilizing our platform, you consent to this cross-border transfer. We ensure that such transfers are protected by standard contractual clauses and rigorous data protection protocols equivalent to domestic laws.

12. Limitation of Liability for Data Breaches

We employ industry-standard encryption (SSL) and robust security protocols to protect your data. However, no method of transmission over the internet or electronic storage is entirely infallible. While we strive to use commercially acceptable means to protect your personal information, Maison Arbor cannot guarantee absolute security and disclaims liability for data breaches resulting from sophisticated cyber-attacks or circumstances beyond our reasonable control.

13. External Hyperlinks and Third-Party Ecosystems

Our website may contain hyperlinks to external platforms, such as our official Instagram page or third-party editorial features. Once you navigate away from www.maisonarbor.in, our Privacy Policy ceases to apply. We hold no responsibility for the privacy practices, data collection mechanisms, or content of external websites or social media applications.

14. User Rights for Access, Correction, and Portability

You possess the right to request access to the personal data we hold about you, request the correction of any inaccuracies in your delivery or contact information, and, where technically feasible, request the transfer of your data to another service provider. Such requests must be submitted in writing to our Grievance Officer and will be processed within the legally mandated timeframe.

15. Grievance Redressal Mechanism and Jurisdiction

In strict compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, any discrepancies, grievances, or disputes regarding the processing of your personal data must be directed to our appointed Grievance Officer at maisonarbor6@gmail.com. Any legal disputes arising from the interpretation or enforcement of this policy shall be subject to the exclusive jurisdiction of the competent courts located in Ahmedabad, Gujarat.

Contact Information If you have any questions, concerns, or require further clarification regarding this policy, please reach out to our team.

Maison Arbor Atelier

  • Email: info@maisonarbor.in

  • Phone: +91 75750 02664

  • Operating Hours: Monday – Saturday, 10:00 AM to 7:00 PM (IST)

  • Physical Address: 55, Devdiwala Estate, Near Narol Circle, Ahmedabad, Gujarat 382405, India

 

Maison Arbor is a brand operated by Roadside Visionaries
Registered in Ahmedabad, Gujarat, India